Refund policy

At CurveVera, we are committed to your satisfaction. Each product is carefully inspected and produced according to international quality standards. We encourage our customers to review the product descriptions carefully—especially size, color, and style—before placing an order. However, if you're not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible, the following conditions must be met:

The item(s) must be in original, unused condition, with all original packaging and tags intact.
A proof of purchase (order number or receipt) must be provided.
For damaged or defective items, please provide a detailed description and clear photos of the issue.

❌ Non-returnable items include:

Panties or personalized/custom-made products
Clearance items or purchases made with gift cards or store credit
Items with visible signs of use, including stains, scent (e.g., perfume), deformation, or damaged packaging

2. Refunds

You may request a refund within 30 days of receiving your order under the following circumstances:

✅ Eligible Refund Conditions:

If the product has clear quality issues such as:
- Split seams or undone hems
- Broken or loose elastic bands
- Damaged hooks or fastenings
In such cases, you do not need to return the product, and a full refund will be issued.

🤝 Refunds for Personal Reasons:

If there are no quality issues and the return is due to personal preference (wrong size, change of mind, etc.), we offer two options:

Full refund — if you cover the return shipping cost.
Partial refund (20–50%) — if you prefer to keep the item.

Note: Clearance or discounted items with quality defects are eligible for a full refund.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method within 5–7 business days, depending on your payment provider.
If your payment method has changed, please notify us in advance.

3. Exchange Policy

We only offer free replacements for items that are defective or damaged.

If you wish to exchange an item for personal reasons, please contact us within 60 minutes of placing your order at support@curvevera.com.
For exchanges requested within 7 business days of receiving your order, please email us and we will provide the best solution.

4. Return Shipping

To initiate a return or exchange:

Please email support@curvevera.com with your order number, reason for return/exchange, and relevant supporting materials (e.g., photos).
We will provide the nearest return address and further instructions.

🚚 Shipping Costs:

All shipping fees are non-refundable
Return shipping costs are the responsibility of the customer
For items over $10, we strongly recommend using a trackable shipping method

5. Lost or Undelivered Packages

If your tracking shows “Delivered” but you didn’t receive the package:

Contact us with the tracking number, proof of non-delivery, any post office stamps or documentation.
We will investigate and assist in locating or compensating for the item.

6. Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out to our customer support team at support@curvevera.com.
We’re available Monday–Friday, 9:00 AM–5:00 PM (EST) and aim to respond within 1 business day.